Career Summary

With over 17 years of experience, I have progressed through various roles within the public sector and digital consultancy, focusing on product management, service design, and digital transformation. My career is marked by a commitment to delivering user-centred digital services, fostering effective agile delivery cultures and delivering business objectives

Currently, as Chief Delivery Officer at Hippo Digital, I lead the delivery of digital services that meet our clients' needs, overseeing a team that has grown from 60 to over 300 professionals. My work has directly contributed to significant client wins and the successful delivery of numerous projects.

Key Career Milestones

Chief Delivery Officer, Hippo Digital (Aug 2023 - Present): In this leadership role, I oversee the delivery of digital services, ensuring they meet client needs and user outcomes. I have successfully scaled the consultant team from 60 to over 300 professionals, significantly improved the permanent vs contractor ratio, and led organisational restructuring to support growth. My strategic direction has resulted in the successful delivery of 99% of projects on time and to client satisfaction, alongside securing new clients across various government departments and the BBC.

Director of Service and Delivery, Hippo Digital (Jun 2021 - Jul 2023): I represented Service and Delivery at the board level, focusing on scaling our consultancy services and enhancing our delivery capabilities. My achievements include the expansion of our consultant base and the implementation of a more sustainable staffing model.

Director of Product Quality and Principal Consultant, Hippo Digital (Sep 2019 - Jun 2021): I led Hippo Digital's efforts in delivering high-quality digital products and services, ensuring outcomes aligned with client expectations.

Head of Product, Hippo Digital (Oct 2018 - Aug 2019): I established and mentored a Product Management team, focusing on delivering large-scale, business-critical digital projects using Agile, Service Design, and Lean UX methodologies.

Product Manager and User Research Consultant, Hippo Digital (Jun 2017 - Oct 2018): I spearheaded the establishment of a Product Development and Research team, delivering consultancy services on large-scale digital projects.

Consultancy and Advisory Roles (Jun 2017 - Present)

Throughout my career, I have also undertaken several consultancy and advisory roles, contributing my expertise to high-profile projects across the Government Digital Service, NHS England, and the Department for Education, among others. These roles have allowed me to influence significant digital transformation initiatives, such as the development of digital identity services, data exchange platforms, and digital staff passports.

Early Career in the Civil Service (Jan 2006 - Apr 2013): My career began in the Civil Service, where I held various roles that provided me with a deep understanding of government operations and the importance of delivering services that meet the needs of the public.

Professional Philosophy

I'm committed to delivery of user-centred digital services. I am passionate about building effective and cohesive teams, and creating a culture of continuous improvement and agile delivery. I genuinely believe that digital services have the power to significantly improve public services, making them more accessible, efficient, and responsive to user needs whilst delivering business objectives.

Looking Forward

As I continue in my role as Chief Delivery Officer at Hippo Digital, I am focused on further enhancing our delivery capabilities, expanding our client portfolio, and contributing to the digital transformation landscape in the UK. My goal is to ensure that Hippo remains at the forefront of delivering impactful digital services that make a difference in people's lives.