Hello, my name is Mike Tattersall. I've spent the last several years scaling Hippo Digital's consultancy workforce from 60 to over 700 people, delivering digital services for government and other regulated, public-interest organisations, and more recently exploring what AI agents can (and can't) do in that same context. This is the central home for everything I write, wherever it's published: product management, service design, delivery leadership, and AI.
Ideas are easy. Consistent execution is the difference.
Blog
Ten years in: How a decade of delivery changes day one (opens in a new tab)
Hippo DigitalTen Years of Delivery: The Next Ten of Change (opens in a new tab)
Hippo DigitalThe Agreeable Machine: Why your AI tools are telling you what you want to hear (opens in a new tab)
LinkedInThe potential and downsides of creating an AI-powered project brain (opens in a new tab)
Hippo DigitalWhat we learned building a government service with an AI agent (opens in a new tab)
Hippo DigitalMost organisations aren't ready for AI (opens in a new tab)
Hippo DigitalProduct Management Mindsets: Agile & adaptable by nature (opens in a new tab)
Hippo DigitalMy Productivity System
miketattersall.comService Design
miketattersall.comMy Product Management Principles
miketattersall.comProduct Management In Government
miketattersall.comBuilding Effective Teams to Solve Problems
miketattersall.comA positive approach to risk mitigation requires human-centred thinking (opens in a new tab)
Hippo DigitalBuilding a single sign-on for government: What we've learnt so far (opens in a new tab)
GDS / Services in GovernmentBusiness Subject Matter Experts – Get one (or two) (opens in a new tab)
DWP DigitalFor staff, with staff – Improving the digital back office (opens in a new tab)
DWP DigitalUser needs take the lead (opens in a new tab)
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